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Jelivio FAQ — answers to all your questions

Whether it's about accounts, deposits, withdrawals, games, or bonuses — you'll find the answer right here. If not, our support team is always available.

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Browse the sections below to find the information you need. You'll find answers to most questions right here.

Account & Login

Find answers to all your questions about registration, password resets, profile updates, and account security.

Deposits & Withdrawals

Learn more about mobile banking, bank transfers, deposit limits, and the withdrawal process.

Bonuses & Promotions

Everything you need to know about claiming welcome bonuses, cashback, reload offers, and free spins.

Game-Related

Find out how to play Live Casino, Sports Betting, Fish Games, and Bingo — including rules and solutions to common technical issues.

Mobile App

Find answers to all your questions about installing and updating the jelivio app and playing games on mobile.

Security & Privacy

Find everything you need to know about protecting your account and data, two-factor authentication, and responsible gaming.

All FAQs

Jelivio FAQ — Detailed Answers

Below you'll find jelivio's most frequently asked questions, organized by category. Find your question and read the full answer.

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Account & Login

To create an account on jelivio, you'll need an active mobile number or email address and a strong password. You must be 18 or older at the time of registration. The whole process takes just 2 minutes — no complicated documents required. Register Now and receive your welcome bonus.

on the login page click "Forgot your password?" and enter your registered mobile number or email to receive a reset code. Use that code to set a new password — it only takes a few minutes. The password reset link is valid for 15 minutes.

No. Under jelivio's policy, each person may hold only one account. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited. If you're having trouble with an existing account, please contact support.

Too many incorrect password attempts will temporarily lock your account. Wait 15–30 minutes or reset your password. If the issue persists, reach out via live chat — our team will get it sorted quickly.

Yes, after logging in you can go to Profile Settings to update your name, email, and contact details. Some information may require verification before changes can be saved. For security, an OTP will be required to confirm any updates.

Deposits & Withdrawals

After logging in, click "Deposit" on your dashboard. Choose your preferred method — mobile banking or bank transfer. Enter the amount and follow the instructions. In most cases, your deposit will reflect in your account within minutes.

Minimum deposit and withdrawal amounts on jelivio depend on your chosen payment method. Mobile banking and bank transfers generally start from a minimum of BDT 500. For exact details, Withdrawal page or ask our support team.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Mobile banking is usually faster, while bank transfers may take a bit longer. Slight delays can occur during peak hours or on holidays. For more details, Withdrawal page for details.

Wait 5–10 minutes and check again. If your balance still hasn't updated, contact live chat support with your transaction reference number. Sharing a screenshot helps speed up verification. Issues are typically resolved within 30 minutes.

Yes, account verification may be required for your first withdrawal as a security measure. A mobile OTP verification is usually sufficient. For larger amounts, additional verification may be needed. This is done solely to protect your funds.

Bonuses & Promotions

New Registration Once you make your first deposit, the welcome bonus will be credited to your account automatically. For bonus amount and terms, on the Promotions Page All details are provided. No code is needed to claim the bonus.

Each bonus comes with a specific wagering requirement — meaning you must place a certain amount in bets before withdrawing the bonus. For example, 30x means you need to wager 30 times the bonus amount. For full terms and conditions, Terms and Conditions on that page.

jelivio's cashback offer returns a percentage of your losses over a given period. Cashback is typically paid out on a weekly or monthly basis. To view current cashback offers, Promotions Page Visit now.

Bonuses generally cannot be withdrawn directly — the wagering requirement must be met first. Once wagering is complete, any winnings earned from the bonus can be withdrawn. Each bonus has its own terms, so be sure to read them carefully.

Game-Related

On jelivio Live Casino, Sports Betting, Fish Game and Bingo and 500+ more games available. Play blackjack, roulette, and baccarat with real dealers in the Live Casino. New games are added regularly.

Start by refreshing your browser and checking your internet connection. Clearing your browser's cache and cookies often resolves the issue as well. Make sure you're using the latest version of Chrome or Firefox. If the problem persists, jelivio App Use it — game loading is much faster on the app.

Yes, all games on jelivio are operated by certified providers that meet international standards. The RNG (Random Number Generator) is verified and regularly audited. Live Casino games feature real dealers, making the entire process fully transparent.

jelivio Bet The Sports Betting section covers cricket, football, tennis, badminton, kabaddi, and more. Both international and local league matches are available. Live betting is also supported, so you can place bets on matches already in progress.

Mobile App

On the jelivio app page and download it directly. The app is available for both Android and iOS. It may not be listed on the Google Play Store or Apple App Store, so downloading directly from our site is the safest option.

On your Android phone, go to Settings → Security → and enable "Install from unknown sources". Then open the downloaded APK file and install it. You can turn this option off again after installation. Detailed guide On the app page available there.

No — you can log in to both the app and the website using the same account. Your balance, bonuses, and game history are all synced. You can start a game on the website and continue it on the app, or vice versa.

When you open the app, you'll automatically receive a notification if a new update is available. Simply tap the update button to install the latest version. Or, App page to download and install the new APK — your existing data will not be lost.

Security & Responsible Gaming

Yes, jelivio uses SSL encryption to keep all data secure. International security standards are followed and regular security audits are conducted. Your personal and financial information is never shared with third parties. For more details, Privacy Policy for more details.

Responsible gaming means playing for entertainment while knowing your limits. jelivio offers deposit limits, self-exclusion, and cooling-off periods. If you feel you may have a problem, Responsible Gaming page for more information. Gaming is strictly prohibited for anyone under 18.

Change your password immediately and notify support via live chat. Your account can be temporarily locked while a security check is carried out. Always log out after using public Wi-Fi or a shared device.
If you can't find the answer to your question here, contact our live chat support — available 7 days a week, 24 hours a day.
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