Last Updated: January 2026

Jelivio's Privacy Policy — Your data is safe with us

Protecting your personal data is jelivio's top priority. This Privacy Policy clearly sets out what information we collect, why we collect it, and how we keep it secure.

SSL Encrypted No Sale of Data to Third Parties Fully Transparent Policy

Why Your Data Is Safe at jelivio

We respect every player's privacy and uphold the highest security standards.

256-Bit SSL Encryption

All your personal and financial information is protected with bank-grade SSL encryption, making it virtually impossible for hackers to compromise.

Your Data Is Never Sold

Jelivio never sells your personal data to third parties. Your information is used solely for the purposes necessary to operate the platform.

Secure Data Storage

Your data is stored on secure servers. Regular security audits are conducted and multiple layers of protection are in place to prevent unauthorized access.

In Your Control

You can view, update, or request deletion of your data at any time. Your privacy settings remain in your hands.

Cookie Transparency

We are fully transparent about which cookies we use and why. You have the option to disable non-essential tracking cookies.

International Standards

Jelivio's Privacy Policy is built in accordance with international data protection standards, so you can use the platform with complete peace of mind.

1Scope & Applicability

Welcome to jelivio. We believe that complete transparency with our players is the foundation of a trustworthy gaming platform. This Privacy Policy explains how jelivio collects, uses, stores, and protects your personal information.

By using jelivio's website, mobile app, Live Casino, fish games, Sports Betting, bingo, or any related services, you agree to this Privacy Policy. Please take a moment to read it in full.

This Privacy Policy has been written in Bengali for the convenience of all players in Bangladesh. In the event of any dispute, the English version shall prevail.

2What Information We Collect

Jelivio collects only the data needed to operate the platform, maintain security, and provide you with the best service. We do not collect any information beyond what is strictly necessary.

Information Collected at Registration

  • Full name and date of birth (for age verification)
  • Mobile Number & Email Address
  • Residential Address (city and district)
  • Preferred Language & Currency
  • Username & Password (stored in encrypted form)

Information Collected During Identity Verification (KYC)

  • Copy of National ID (NID) or Passport
  • Selfie or live photo (where applicable)
  • Proof of Address (utility bill or bank statement)

Automatically Collected Information

  • IP Address & Device Type
  • Browser & Operating System Information
  • Login Time & Activity Log
  • Game History & Transaction Records
Data Type Reason for Collection Required?
Name & Contact Details Account Creation & Communication Yes
Date of Birth Age Verification (18+) Yes
Identity Document KYC Verification & Withdrawal Withdrawal Time
IP Address Security & Fraud Prevention Automatic
Game History Dispute Resolution & Reporting Automatic

3How Your Data Is Used

Jelivio uses collected data only for specific, legitimate purposes. No privacy-related information is transferred to third parties for commercial use.

  • Account Management: To create your account, verify logins, and deliver a personalized experience.
  • Transaction Processing: To process deposits and withdrawals securely.
  • Customer Support: To handle your questions, complaints, and support requests.
  • Security Assurance: To prevent fraud, money laundering, and other forms of misuse.
  • Legal Obligations: To meet regulatory compliance requirements.
  • Promotions & Offers: To send you relevant offers based on your preferences (subject to your consent).
  • Responsible Gaming: To detect unusual gaming patterns and provide appropriate support.
Our Commitment: jelivio never sells or rents your information to marketing companies.

4Who Your Data Is Shared With

Jelivio may share data with select third parties in limited circumstances and only where necessary. All such sharing is governed by strict confidentiality agreements.

Parties Your Data May Be Shared With

  • Payment Processor: To process financial transactions — only the necessary information.
  • Identity Verification Service: To complete the KYC process with a licensed authority.
  • Game Provider: Minimal data shared with third-party game providers as required for operations.
  • Legal Authorities: In cases of a court order or legal obligation.
  • Security Partners: For fraud prevention and cybersecurity purposes.

Never Shared

  • Your personal data will never be sold to marketing or advertising companies.
  • To other gaming platforms or competitors.
  • To any third party for commercial purposes without your consent.
Please Note: jelivio is legally obligated to provide information in response to valid requests from legal authorities. This is done to protect both you and the broader community.

5Cookies & Tracking

Jelivio uses cookies on its website and app to enhance your experience and keep the platform functioning properly.

Cookie Types

  • Essential Cookies: Maintaining login sessions and security verification are essential — disabling these will prevent the platform from functioning.
  • Functional Cookies: To remember your preferred language, theme, and settings.
  • Analytics Cookies: To understand which parts of the platform are most used — without identifying individual users.
  • Marketing Cookies: To show you relevant offers based on your consent only.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site features.

6Data Protection Measures

Jelivio uses industry-leading technology to keep your data secure. Our security measures are reviewed and updated on a regular basis.

  • TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall Protection: Advanced firewall systems to prevent unauthorized access.
  • Regular Security Audits: Regular audits conducted by third-party security experts.
  • Restricted Access: Only designated staff can access specific data.
  • Data Backup: Regular encrypted backups stored in secure locations.
In the event of a data breach, jelivio will notify affected players within 72 hours and take immediate action.

7Your Rights

Every registered player at jelivio has specific rights over their own data. We respect these rights and are ready to assist with any request.

Right to Access Your Data

You can view and download all information stored in your account.

Right to Rectification

You may request corrections to inaccurate or outdated information at any time.

Right to Erasure

After account closure, you may request the deletion of data that is not subject to legal retention obligations.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to Data Portability

You can download your data in a structured format.

Right to Opt Out of Marketing

You can request to stop promotional communications at any time.

To exercise any of the rights above, please contact our support team. We typically respond within 30 business days.

8Data Retention Period

Jelivio retains your data only for as long as necessary. Different types of information are subject to different retention periods.

  • Account Information: For the duration of account activity and up to 5 years after closure.
  • Financial Transaction Records: A minimum of 7 years as required by law.
  • Game History: 3 years, in consideration of potential dispute resolution.
  • Communication Records: Support tickets and chat logs: 2 years.
  • Marketing Consent Records: 3 years after consent withdrawal.
  • Cookie Data: 30 days to 2 years, depending on the cookie type.
Data may be retained beyond the standard period in cases of legal obligation or ongoing disputes.

9Protection of Minors

Jelivio is an 18+ platform. We take the protection of minors' privacy seriously and do not knowingly collect information from anyone under the age of 18.

Age verification is mandatory at registration. If an underage account is detected, it will be suspended immediately and all associated data will be deleted.

If a parent or guardian believes their child has accidentally registered, please contact our support team immediately — we will act promptly.

10Policy Updates

Jelivio may update this Privacy Policy from time to time — due to legal changes, new features, or security improvements. When changes are made, the "Last Updated" date at the top of the page will reflect the revision.

For significant changes, we will notify you by email or through an in-platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

We recommend revisiting this page every few months to stay up to date with the latest policy.

11Contact

If you have any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please get in touch. Our dedicated privacy team is available 24/7, every day of the week.

Email Support

[email protected]

Live Chat

Log in to the platform and reach us via live chat

Response Time

Usually within 24–48 hours

Your Privacy is Protected — Join Now

Your data is completely safe at jelivio. Register on our trusted platform and enjoy Live Casino, fish games, Sports Betting, and more.

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