Jelivio's Terms and Conditions — The Complete Guide

1 General Terms & Conditions

Jelivio (hereinafter referred to as the "Platform" or "we") is an online gaming service provider. These Terms and Conditions form a binding agreement between jelivio and its users (hereinafter referred to as "players" or "you").

By registering on jelivio or starting to use the platform, you automatically agree to these Terms and Conditions, the Privacy Policy, and the Responsible Gaming Policy. Please read them in full before proceeding.

Scope of Applicability

These Terms and Conditions apply to all jelivio services — including the website, mobile app, Live Casino, fish games, Sports Betting, bingo, and all other sections. Separate terms may apply to specific promotions or games, and will be clearly stated alongside the relevant offer.

2 Account Registration & Eligibility

To create an account on jelivio, you must meet the eligibility requirements listed below. If these requirements are not met, jelivio reserves the right to suspend or terminate your account at any time.

Age Restriction

• The minimum age to register and play on jelivio is 18.
• Jelivio may request identity documents at any time for age verification purposes.
• Use of the platform by minors is strictly prohibited.

Single Account Policy

Each player may register only one account. Creating multiple accounts from the same person, household, device, or IP address is strictly prohibited. Any violation of this rule will result in the closure of all associated accounts and possible forfeiture of deposited funds.

Providing Accurate Information

• All information provided at registration must be complete, accurate, and truthful.
• Providing false or incomplete information may result in account termination.
• If you need to update your information, please contact our support team.

3 Deposit & Withdrawal Policy

Specific rules apply to all deposits and withdrawals on jelivio. These rules apply equally to all players.

Deposit

• The minimum deposit amount is clearly stated on the platform.
• Deposits can be made via mobile banking, e-wallets, and bank transfers.
• Deposits are generally credited to your account instantly.
• Jelivio only accepts payment methods registered in the name of the account holder.

Withdrawal

• Withdrawal requests are typically processed within 30 minutes to 24 hours.
• Identity verification may be required before your first withdrawal.
• The minimum withdrawal amount is specified on the platform.
• Withdrawals can only be made to the same payment method used for the original deposit.

4 Bonus & Promotion Terms

Jelivio regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be followed.

General Bonus Policy

• All bonuses are subject to specific wagering requirements.
• Bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• Every bonus has an expiry date; any unused bonus will be cancelled once it expires.
• Bonuses cannot be combined unless explicitly stated otherwise.

Welcome Bonus

Jelivio's Welcome Bonus is available to new members and can be claimed once on your first deposit. Full details on the wagering requirements and maximum bet amount are provided on the promotions page.

Bonus Abuse Prohibited

Misuse of the jelivio bonus system is strictly prohibited. Any attempt to claim bonuses through multiple accounts, arbitrage betting, or other manipulative methods will result in account termination.

5 Gaming Rules

All games on jelivio operate in accordance with international standards. Every game outcome is determined by a certified Random Number Generator (RNG), ensuring complete impartiality.

Game Results

• All game outcomes are determined by RNG technology — no manipulation is possible.
• If a game is interrupted due to a technical error, the stake for that round will be refunded.
• Winnings will be calculated according to the paytable of the relevant game.

Maximum Win Limit

A maximum win cap may apply to certain games and bonuses. This limit will be stated in the relevant game or offer description. jelivio is not obligated to pay out beyond this cap.

Connectivity Issues

Jelivio is not liable for any game interrupted due to a lost internet connection. However, the game outcome will be determined according to server logs and settled accordingly.

6 Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair and safe environment on jelivio. Any violation will result in immediate account termination.

• Creating multiple accounts or using another person's account.
• Attempting to exploit the bonus system dishonestly or manipulate it for unfair advantage.
• Using software, bots, or automation tools to play games.
• Using the platform for money laundering or any illegal activity.
• Attempting to hack or gain unauthorized access to jelivio's systems.
• Harassing other players or engaging in inappropriate behavior.
• Creating an account using a false identity.

7 Account Closure & Suspension

Jelivio reserves the right to suspend or terminate any account at any time and for any reason. The most common grounds for account closure include:

• Violation of these Terms and Conditions.
• Suspected fraud or dishonest activity.
• Failure to verify identity.
• Suspected money laundering.
• At the player's own request (self-exclusion).

Closed at Player's Request

If you wish to close your account, please contact our support team. You will be given the opportunity to withdraw any valid balance before the account is closed.

8 Responsible Gaming

Jelivio firmly believes that gaming should be an enjoyable form of entertainment. We never want a player to experience financial or personal hardship as a result of gaming.

Our Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Loss Limit: Set a limit on the maximum amount you are willing to lose within a given period.
• Self-Exclusion: Suspend your account temporarily or permanently.

If you feel that gaming is having a negative impact on your life, please reach out to our Responsible Gaming Visit the page and get in touch with the support team.

9 Dispute Resolution

If a dispute arises with jelivio, please contact our support team first. We will make every effort to resolve the issue promptly and fairly.

Complaints Process

• Reach out to our support team directly via live chat first.
• Please provide a detailed description of the issue, along with screenshots and any relevant information.
• Jelivio typically responds in writing within 48 hours.

Our server logs serve as the definitive record of all games. In the event of a technical error, decisions will be made based on server data.

10 Right to Amend Terms

Jelivio reserves the right to modify, update, or revise these Terms and Conditions at any time. Players will be notified in advance of any significant changes.

• If the terms are updated, the last-updated date on this page will reflect the change.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account and withdraw your balance.